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Questions:
General InfoGate Series Questions:
- How can InfoGate Gateways be deployed in different countries with different telephone signalling requirements?
- What does Foreign Exchange Station (FXS) imply in the telecommunications area?
- What does the term Foreign Exchange Office (FXO) imply in the telecommunication area?
InfoGate 1000 Series Questions:
- How does InfoGate work?
- How good is InfoGate voice quality? Is it like a regular phone?
- What causes an echo during an InfoGate conversation?
- What is speech compression and how is it used by InfoGate?
- Who can make calls over an InfoGate network once it is installed?
- Can InfoGate be used in conjunction with a firewall?
- Does InfoGate 1000 provide billing support for service providers?
- What software is required for an InfoGate 1000 VoIP network?
- What hardware/software platforms do InfoGate 1000 products require?
- Can the GateKeeper administrative functions be distributed?
- Can I install multiple InfoGate 1000 Gateway cards in a single host PC?
- Are turnkey InfoGate 1000 solutions available?
- What partnership programs does InnoMedia have available?
- How much speech compression is done on the host PC of an InfoGate?
- What is involved in setting up the GateKeeper of an InfoGate 1000 network?
- Does the InfoGate allow me to manage my VoIP network on a 24-hour basis?
- What if the destination call is not within the local area of the remote InfoGate?
- Is the InfoGate 1000 Series compliant to any specific voice-over-IP standard?
- How flexible is InfoGate's Interactive Voice Response (IVR) system? What languages does it support?
- How much money can InfoGate actually save a business or a consumer?
- Is fault-tolerance a feature of the InfoGate 1000?
InfoGate 3010 Series Questions:
- Can an InfoGate 3010 be used behind a corporate firewall?
- What is the constraint of using Telnet and Hyper-Terminal for monitoring and control of IG3010?
- What is the difference between the Login and Non-Login Based dialing modes of the InfoGate 3010?
- Can I change the VRS?
- What's the meaning of each LED lights D1-D3 on the back panel of IG3010?
- What is the use of the "Global Tone Detection" check-box for the UPRM application software?
- What should I do if the downloading process failed (may be due to a broken Internet/Ethernet connection)?
InfoGate 3020 Series Questions:
- What type of telephone interface is required for use with the InfoGate 3020?
- Does the InfoGate 3020 support FXO?
- How many FXS ports does the InfoGate 3020 come with?
- Can I use the InfoGate 3020 to place a call via InnoSphere?
- What are the minimum requirements to install the InfoGate 3020?
- Is InfoGate 3020 compatible with InfoGate 3010?
- Is InfoGate 3020 compatible with H.323 products?
- What type of IP address can I use, internal or external?
- Can the InfoGate 3020 work behind a firewall or NAT?
- What type of telephone interface is required for use with the InfoGate 3020?
- How do I configure InfoGate 3020?
- What is the Bandwidth consumption per channel?
- What kind of voice quality can I expect from InfoGate 3020?
- What can I do to enhance the voice quality?
- What is the RST button on the front of the InfoGate 3020?
- What is the System Restore button on the back of the InfoGate 3020?
- What are the functions of all the LEDs on the front of the unit?
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Questions and Answers
General InfoGate Series Questions:
Q: How can InfoGate Gateways be deployed in different countries with different telephone signalling requirements?
A: Each InfoGate Gateway requires configuration so that it can correctly recognize tone signals
received from the local Central Office or PBX. The basic tones are: Dial Tone Ringback Tone Busy
Tone Congestion Tone There are others in some countries, but they are for special signalling purposes.
The Gateway's Universal PRM application (where PRM denotes parameters ) allows customization of the
cadence and frequency parameters of each tone allowing the Gateway to match any local signalling tone
environment.
NOTE: InfoGate 1000 Gateways default to the standard ITU-T specifications for the country configured
in the host PC's OS software, Windows NT4.
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Q: What does Foreign Exchange Station (FXS) imply in the telecommunications area?
A: Foreign Exchange Station . An FXS interface connects directly to a standard telephone and supplies
ring voltage, and dial tone. The FXS interface allows connections to basic telephone service equipment,
keysets, and PBX's.
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Q: What does the term Foreign Exchange Office (FXO) imply in the telecommunication area?
A: Foreign Exchange Office . An FXO interface connects to the Public Switched Telephone Network's (PSTN)
central office and is the interface offered on a standard telephone. The FXO interface allows an analog
connection to be directed at the PSTN's central office or to a station interface on a PBX.
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InfoGate 1000 Series Questions:
Q: How does InfoGate work?
A: The InfoGate 1000 Series mediates between a packet-switched data network based on the Internet
Protocol (IP) and the circuit-switched network of a Private Branch Exchange (PBX) or the Public Switched
Telephone Network (PSTN). The InfoGate 1000 Series can thus route long-distance calls over the public
Internet or a company's private data network instead of the normal circuit-switched telephone network.
Calls begin and end on standard telephones, but they are carried as data packets over an IP network. As a
result, telecommunications costs can be dramatically reduced. A user can call from any home, office, or
mobile telephone to access an InfoGate 1000 Gateway. In a business, for example, the corporate PBX can be
programmed so that all international calls are routed through the on-site InfoGate 1000 Gateway. As
typically configured, the local Gateway will prompt the user for a user ID and password and then the
desired phone number. The InfoGate 1000 GateKeeper then processes the call request and routes the call to
a remote Gateway which will then complete the connection by placing an outbound call to the desired number
using one of its ports.
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Q: How good is InfoGate voice quality? Is it like a regular phone?
A: The InfoGate 1000 Series employs a number of speech compression algorithms to support its operation.
The use of different speech compression algorithms allows InfoGate to adjust the speech quality and
bandwidth utilization as demanded by traffic levels on the underlying IP network. Silence suppression
further reduces the bandwidth and cost, where its use is accompanied by the generation of "comfort noise"
so that the listener does not feel that the line is "dead." All InfoGate calls are supported by InfoGate's
advanced packet loss recovery techniques, adaptive echo cancellation, and automatic gain control to insure
the highest voice quality. Limited bandwidth, especially in the access path to the IP network, can
constrain an InfoGate network's ability to support traffic. InfoGate's Dynamic Bandwidth Allocation
algorithm automatically adjusts the packet size and level of speech compression to optimize voice quality
as a function of current traffic levels. The delay that a user experiences depends on such factors as
where the Gateway is located relative to the network backbone, the distance from the user's telephone and
the Gateway, the overall distance of the call, and the amount of data traffic on the IP network. A
company's dedicated private data network will provide better Quality of Service (QoS) than the public
Internet. If using the public Internet, it may be possible for an InfoGate network operator to minimize
latency (delay) and packet loss through specific arrangements with their Internet Service Provider.
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Q: What causes an echo during an InfoGate conversation?
A: Echo heard in an InfoGate network conversation can be caused by many irregularities. The major
sources of the irregularities could be the local telephone switched network or PSTN, cabling or other
equipment installed between the PSTN and the InfoGate Gateway, and the InfoGate\Internet network.
InnoMedia has gone to great lengths to eliminate echo from its product. In the laboratory, where
irregularities can be eliminated or controlled there is no echo at any time. However in the real world,
which concerns InfoGate users and customers, the InfoGate Gateway has two controls in the Universal PRM
application that can be used to suppress echo. These controls are labeled Gain and Echo Cancellation.
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Q: What is speech compression and how is it used by InfoGate?
A: The aim of speech compression is to produce a compact representation of speech sounds such that
when reconstructed it is perceived to be close to the original. The two main measures of closeness are
intelligibility and naturalness. The speech is compacted or compressed so that less data or IP packets are
send across the network to another location. The voice communication process across the network is quicker
and more efficient if less IP packets are required. All InfoGate speech compression is performed using the
Digital Signal Processors on the InfoGate Gateway interface card. This way the Gateway's CPU only has to
do the simple work of I/O processes such as sending information to the video display or processing network
IP packet information.
The InfoGate 1000 Series currently supports five different compression formats:
- ITU-T G.723.1, with a data rate of 6.4/5.3 kbps
- ITU-T G.729A, with a data rate of 8 kbps
- InnoMedia's version of G.729A, with a data rate of 8 kbps
- I-ETS full-rate GSM, with a data rate of 13 kbps
- InnoMedia InfoSpeech™, with a data rate of 4 kbps
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Q: Who can make calls over an InfoGate network once it is installed?
A: Only authorized users can access the network and place calls, with access controlled by the user ID
and password. Alternatively, the InfoGate 1000 Gateways can use Caller ID to identify the source of a call
and thus the user. In the case of an InfoGate 1000 network operated by a service provider, the GateKeeper
will check the user's account and charge it appropriately for the call. If a user's account is emptied
during the call, the GateKeeper will warn the user and end the call.
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Q: Can InfoGate be used in conjunction with a firewall?
A: InnoMedia recommends that member nodes of an InfoGate network (i.e., the Gateways and GateKeepers)
be situated on the outside of a corporate firewall. It is possible, however, to situate InfoGate nodes
inside a firewall, but the network administrator must have the networking expertise to configure the
appropriate ports to permit two-way InfoGate voice-over-IP communications.
- Transmission Control Protocol Ports 1720 (Decimal)
- H.225 Listen port 9005 (Decimal)
Remote Access Server (RAS) H.245 is dynamically assigned during the H.225 session, in order to
determine the port number you have to analyze messages, carried on the H.225 connection. There is no
simple way to find these ports.
- User Datagram Protocol Ports 1719 (Decimal)
- Remote Access Server (RAS) 5006 thru 6006 (Decimal)
- Real-time Transport Protocol/Real-time Transport Control Protocol (RTP/RTCP)
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Q: Does InfoGate 1000 provide billing support for service providers?
A: As an option, the InfoGate 1000 GateKeeper software provides real-time billing for use in the
marketing of pre-paid calling card services. With InfoGate's pre-paid billing support, each user account
can be assigned a specific number of credits. The account is then debited in varying rates depending on
the location dialed and the time of day or day of the week that the call was made. If a user exhausts his
credits during a call, InfoGate's real-time cut-off will end the call to prevent potential abuse.
Otherwise, if real-time billing is not enabled, the InfoGate 1000 GateKeeper generates Call Detail Records
that can be processed by third-party software to support post-paid billing. Additionally, InnoMedia has
worked with MIND CTI Ltd. to integrate the InfoGate 1000 GateKeeper software with MIND's iPhonEX Billing
System. As a result, InfoGate Call Detail Records can be exported in real-time to iPhonEX for post-paid
billing and invoice processing.
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Q: What software is required for an InfoGate 1000 VoIP network?
A: InfoGate software is included when you purchase either an InfoGate gatekeeper or gateway VoIP
component. When more ports or lines are added to the InfoGate network through gateway expansion, the
gatekeeper software license must be expanded in increments of eight ports. InnoMedia's billing option is
available for the gatekeeper software. Once you choose to use this InnoMedia option, and it becomes
necessary to expand the user base, then the billing option software license must also be expanded in
increments of two thousand users. 'Account Generator' is a feature of the InnoMedia billing option, which
helps to produce user account ID's with random account numbers for pre-paid billing. InnoMedia's billing
solution works well for pre-paid billing requirements and some other software for post-paid billing may be
necessary depending on the particular business model. The other software required to operate an InfoGate
network is Microsoft SQL server. InnoMedia strongly recommends the installation of Symantec, pcAnywhere
on all network components to facilitate network management.
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Q: What hardware/software platforms do InfoGate 1000 products require?
A: InfoGate 1000 GateKeeper and Gateway components must run on a Pentium-class Windows NT 4.0 platform
with service pack 5 or higher installed. The minimum recommended CPU is a Pentium-class processor running
at 266 MHz. Installation of a Gateway card requires that the host PC provide an available ISA bus slot.
The GateKeeper software supports a Class 2 OBDC interface to the network database server and has been
tested and validated with Microsoft SQL Server 6.5 or higher. The GateKeepers and Gateways must all have
unique IP addresses, and the connection to the IP network must provide a minimum bandwidth of 64 kbps.
Dial-up modem connections are not supported by InfoGate.
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Q: Can the GateKeeper administrative functions be distributed?
A: The GateKeeper administration software, GateAdmin, can be installed on any client PC that has a
connection to the SQL database. Separating administration of the GateKeeper from the GateKeeper itself
yields numerous advantages. For example, the GateKeeper host PC can be maintained in relative isolation
in a server room, while network administration functions can be performed in any office with a PC hosting
GateAdmin. The task of administering user accounts and phone records can be offloaded to data-entry
personnel, and multiple GateAdmin clients can be installed on the network.
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Q: Can I install multiple InfoGate 1000 Gateway cards in a single host PC?
A: That depends on the specific Gateway card and the host PC, but, in general, yes. For example, up to
15 InfoGate 1010 4-port Analog Gateway Cards may be installed a single PC, provided that the number of ISA
slots and the PC's processing power are sufficient.
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Q: Are turnkey InfoGate 1000 solutions available?
A: InnoMedia has qualified several host PCs and other equipment for use with InfoGate and offers them
as third-party products. In addition, InnoMedia integrates, tests, and sells various turnkey solutions
composed of InnoMedia and third-party products, including minimum Gateways, Standalone GateKeepers, and
other fully-functional turnkey solutions. For additional information and specifications, please contact
InnoMedia at sales@innomedia.com.
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Q: What partnership programs does InnoMedia have available?
A: Businesses and service providers can benefit from InfoGate 1000: They can create their own InfoGate
network They can establish Gateways and utilize InnoMedia's global IP telephony network, InnoSphere.
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Q: How much speech compression is done on the host PC of an InfoGate?
A: All InfoGate 1000 speech compression is performed using the Digital Signal Processors of the
InfoGate Gateway card hardware. The host processor is only used during a call to perform the necessary IP
packet formation.
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Q: What is involved in setting up the GateKeeper of an InfoGate 1000 network?
A: The GateKeeper software must be installed on a PC supporting Windows NT and must be given its own
IP address for communications via the network's underlying IP network. The GateKeeper must be correctly
programmed with the user IDs, passwords, and routing information among all network Gateways in order to
properly route calls. Optionally, billing rates can be established. Calls can then be made over the
network
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Q: Does the InfoGate allow me to manage my VoIP network on a 24-hour basis?
A: The InfoGate 1000 Series incorporates SNMP (Simple Network Management Protocol) agents in its
Gateway and GateKeeper software. SNMP is supported by Windows NT 4.0 so that an InfoGate network
administrator can use third-party software to monitor an entire InfoGate network. For example, InnoMedia
has tested and validated operation with Computer Associates Unicenter TNG. The SNMP agent included in
InfoGate 1000 combined with the Unicenter TNG framework provides several powerful features:
- On-screen alerts of InfoGate 1000 network problems
- Email alerts of InfoGate 1000 network problems
- Real-time logging of InfoGate 1000 network activity
- Graphical layout of the InfoGate 1000 network with color-coded icons to reflect operating conditions of specific nodes
- Real-time monitoring of Gateway utilization to aid in planning for expansions and upgrades
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Q: What if the destination call is not within the local area of the remote InfoGate?
A: The call can still be completed with a long-distance call from the closest InfoGate, assuming that
the InfoGate network administrator has allowed such outbound calls to be made from that location. The
GateKeeper selects the remote Gateway to complete a specific call on the basis of the Gateway's
availability and the programmed cost of the connection required to complete the call from that Gateway.
This least-cost routing algorithm typically routes the call to the Gateway that is geographically closest
to the desired number, but not always.
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Q: Is the InfoGate 1000 Series compliant to any specific voice-over-IP standard?
A: The InfoGate 1000 Series is designed to meet the ITU-T H.323 v2 standard. Voice-over-IP is still an
emerging technology, however, and the standards are still in flux. InfoGate products currently only
communicate with other InnoMedia products, but, because the InfoGate 1000 is compliant with H.323,
InfoGate is prepared for future interoperability.
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Q: How flexible is InfoGate's Interactive Voice Response (IVR) system? What languages does it support?
A: Each InfoGate 1000 Gateway includes a fully customizable IVR system which can be configured
independently of other Gateways in the network. The InfoGate network administrator thus has unlimited
flexibility in the deployment of Gateways in different environments. The IVR system of each Gateway can be
customized to support any language by simply re-recording the default voice prompts. Default prompts are
currently provided by InnoMedia in two languages, English and Mandarin. Additionally, the IVR logic flow
can be programmed to best suit a particular application.
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Q: How much money can InfoGate actually save a business or a consumer?
A: The amount of savings depends on many factors, including calling patterns, the long-distance rates
that are being saved, and the number of users and calls being made. For example, an international call is
typically much more costly than a domestic call - using InfoGate rather than the standard long-distance
carrier will typically result in significant savings. The cost associated with operating an InfoGate
network, aside from the capital investment, is based on access and use of the underlying IP network,
whether it be a private data network or the public Internet.
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Q: Is fault-tolerance a feature of the InfoGate 1000?
A: InfoGate 1000 Fault Tolerance measures resulting in a very robust InfoGate network. Optional
capability to add a Backup GateKeeper providing system redundancy to the InfoGate network. The Gateway
telephone interface cards can be split evenly between two PC's in the same location. If one system fails
the InfoGate network only loses half its capacity at one node instead of the total lose of the node. This
also helps when doing maintenance on Gateways.
- A RAID server for the SQL Database
- An UPS (Uninterruptible Power Supply) for all InfoGate PC based systems
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InfoGate 3010 Series Questions:
Q: Can an InfoGate 3010 be used behind a corporate firewall?
A: InnoMedia recommends that member nodes of an InfoGate network (i.e., the Gateways and GateKeepers)
be situated on the outside of a corporate firewall. It is possible, however, to situate InfoGate nodes
inside a firewall, but the network administrator must have the networking expertise to configure the
appropriate ports to permit two-way InfoGate voice-over-IP communications.
- Transmission Control Protocol Ports · 21 (Decimal)
- File Transfer [ftp] (IANA) · 22 (Decimal)
- SSH Remote Login Protocol [ssh] (IANA) · 23 (Decimal)
- Telnet [telnet] (IANA) · 2000 (Decimal)
- Callbook [callbook] (IANA) User Datagram Protocol Ports · 1024 (Decimal)
- Reserved (IANA) · 1025 (Decimal)
- Network Blackjack [blackjack] (IANA) · 1026 (Decimal)
- Unassigned (IANA) · 1027 (Decimal) - Unassigned (IANA)
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Q: What is the constraint of using Telnet and Hyper-Terminal for monitoring and control of IG3010?
A: The InfoGate 3010 must be preconfigured to a LAN, by setting a Machine Name, Local IP address, IP
mask using a Hyper-terminal window before the InfoGate 3010 can be accessed through a Telnet window.
This is accomplished using the 'Ci' command. An InfoGate 3010 can be accessed either through a Telenet
window or a Hyper-terminal window (or several other serial communication programs like ProComm). However,
only one authorized 'Administrator' (with the right Username and Password) may access any InfoGate 3010 at
a time through a Telnet or Hyper-terminal session. Furthermore, if a Telnet session is established and
another person tries to use the Hyper-terminal to access the IG3010, the following message will be
displayed:"Can not access control due to existing TELNET user. Please login again after the TELNET user
logsout"
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Q: What is the difference between the Login and Non-Login Based dialing modes of the InfoGate 3010?
A: The InfoGate 3010 has two different modes of allowing access to the InfoGate 3010 network. The
default mode is the Login Based Mode. Configuration between the two modes is acheived using the 'Ct'
InfoGate 3010 command. Login Based Mode The InfoGate network user is prompted to enter their user ID and
password before they are prompted to enter the destination number to be connected to. Non-Login Based
Mode This mode allows the InfoGate network user to make calls through the InfoGate network in almost the
same way as the user would through their local publc switched network telephone service (PSTN). When the
user dials the PBX extenstion or PSTN number connected to the InfoGate 3010 they hear a 'stutter' dial
tone. At this juncture the user is to dial the destination phone number the same way as a PSTN call.
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Q: Can I change the VRS?
A: The VRS can be modified to say something different and the language used for the voice prompts can be changed.
However, the format and procedural steps of the system are fixed by firmware.
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Q: What's the meaning of each LED lights D1-D3 on the back panel of IG3010?
A: LED lights D1-D3 are used for status indication during the boot up process (when powering on the
machine). D1 will turn on indicating that checking of DRAM is in progress. D1 turns off when the checking
is successful. D2 will turn on indicating the checking of the integrity of "control.s" program stored in
the flash is in progress. D2 turns off after the checking is successful. D3 will turn on indicating the
transferring of "control.s" from the flash memory to DRAM is in progress. D3 turns off after the transfer
process is completed successfully. If any one of the LED lights D1-D3 stays on after the boot up process,
then please contact InnoMedia's Technical Support Department.
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Q: What is the use of the "Global Tone Detection" check-box for the UPRM application software?
A: The correct procedure in setting up the UPRM parameters is to start with the "Global Tone Detection"
check box unchecked (Not Selected). First, key in all the relevant parameters (frequencies and cadences of
the four basic tones) or select the default parameter for the residing country of the Gateway. Then if the
detection (e.g., remote on-hook detection) is not reliable, then redo the settings as before except now
also check the "Global Tone Detection" check-box. To complete the process, download the UPRM parameters
again. If this fixes the (remote on-hook) problem, then the IG3010 can be put in service. Note: The
checking of the "Global Tone Detection" check-box will not affect the detection of the dial-tone
detection.
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Q: What should I do if the downloading process failed (may be due to a broken Internet/Ethernet connection)?
A: There are four kinds of files that an administrator might be updating while this happens:
- .wav - the consolidated wave file containing all the prompts
- flash.dsp - the DSP code
- ftpm.bot - the bootup file
- control.s - the controller code for the power PC processor
You have to type "T1" in the hyper-terminal/Telnet window before you start the downloading process
(by typing "ftp" in a DOS window or clicking OK on the UPRM control panel). This command starts the FTP
server in control.s. Hence, what follows is a step by step procedure when error/interrupt occurs during
the process of downloading any one of the above files:
- For items (a)(b): .wav & flash.dsp - if IG3010 is still functioning normally (i.e., if it can respond to
hyper-terminal/telenet commands, and can be pinged), then repeat the downloading using the "ftp" command again.
If the IG3010 is not responding, power it off and turn it on again, and repeat the download process.
- For item (c ) ftpm.bot - if IG3010 is still functioning, repeat the downloading process. If IG3010 is
not responding, you will have to return the unit back to factory for repair.
- For item (d) control.s - if IG3010 is still functioning, repeat the download process. If IG3010 is not responding,
then power off the unit and turn it on again. After some time, the D2 LED light will stay on indicating the
"control.s" program stored in the flash is defective and the FTP server has been started in IG3010 with the
following default settings: IP address: 172.16.6.101 Username: InnoMedia Password: InnoMedia
Therefore, you will not be able to download the new "control.s" code remotely (over WAN) since
"172.16.X.X" is a non-real (VPN) address. The administrator has to connect with the IG3010 through a Hub
where both are on the same subnet (172.16.X.X) and the downloading process can be repeated.
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InfoGate 3020 Series Questions:
Q: What type of telephone interface is required for use with the InfoGate 3020?
A: The InfoGate™ 3020 supports FXS (Foreign Exchange Station) allowing for the direct connection of a
standard telephone to the InfoGate 3020. An FXS interface connects directly to a standard telephone and
supplies line voltage, ring, and dial tone.
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Q: Does the InfoGate 3020 support FXO?
A: FXO (Foreign Exchange Office) is delivered by InfoGate 3010, which is part of the InfoGate 3000
family, and fully interoperable with the InfoGate 3020. An FXO interface requires incoming lines such as
those from a PBX or PSTN, which provide line voltage, ring, and dial tone.
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Q: How many FXS ports does the InfoGate 3020 come with?
A: The InfoGate 3020 is modular and is available in 1 port, 2 port or 4 port configurations.
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Q: Can I use the InfoGate 3020 to place a call via InnoSphere?
A: Yes, you can use the InfoGate 3020 to place calls via InnoSphere™. With the purchase of an
InnoSphere account and simple configuration of the InfoGate 3020 you can expand your calling capability to
any phone in more than 200 countries.
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Q: What are the minimum requirements to install the InfoGate 3020?
A: The minimum requirements to install the InfoGate 3020 are:
- One 10/100BaseT Ethernet connection
- Available bandwidth, at least 11 kbps per channel
- One regular telephone set (to be connected)
- As an option, you can have at least one PSTN or PBX line connected on each channel
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Q: Is InfoGate 3020 compatible with InfoGate 3010?
A: Yes, InfoGate 3020 and 3010 can communicate with one another in Point-to-Point or Mesh network configurations.
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Q: Is InfoGate 3020 compatible with H.323 products?
A: Yes, InfoGate 3020 is compatible with H.323 products when InnoMedia's Gatekeepers and Call Agents are used.
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Q: What type of IP address can I use, internal or external?
A: You can use a global external IP address, as well as an internal IP address within your WAN or LAN. The InfoGate 3020 is also DHCP capable.
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Q: Can the InfoGate 3020 work behind a firewall or NAT?
A: Yes, the InfoGate 3020 can work behind a firewall or NAT, by opening the following ports: TCP/IP:
8481 UDP: 6024, 6026, 6028 & 6030 UDP: 1588 for InnoSphere
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Q: What type of telephone interface is required for use with the InfoGate 3020?
A: The InfoGate™ 3020 supports FXS (Foreign Exchange Station) allowing for the direct connection of a
standard telephone to the InfoGate 3020. An FXS interface connects directly to a standard telephone and
supplies line voltage, ring, and dial tone.
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Q: How do I configure InfoGate 3020?
A: The InfoGate 3020 has an embedded web server that allows you to use your web browser to configure
the device remotely. You simply type your IP address in the URL field of the web browser.
(Note: The first time you configure the unit you should use a HyperTerminal program to set the IP address).
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Q: What is the Bandwidth consumption per channel?
A: Full bandwidth consumption per channel is from 11 kbps up to 16 kbps depending on the bandwidth allocated for each channel.
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Q: What kind of voice quality can I expect from InfoGate 3020?
A: From InfoGate 3020, you can expect excellent voice quality if you have allocated the proper
bandwidth, and your IP network conditions are stable with low packet loss and a delay of no more than
250 ms point-to-point.
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Q: What can I do to enhance the voice quality?
A: InfoGate 3020 allows the System Administrator to adjust the bandwidth and jitter buffer for voice
quality tuning. These options allow for a more efficient use of available bandwidth, while minimizing the
IP network requirements.
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Q: What is the RST button on the front of the InfoGate 3020?
A: The RST button on the front of the InfoGate 3020 restarts the unit. Pushing the button is equivalent
to rebooting the unit by turning it OFF and ON.
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Q: What is the System Restore button on the back of the InfoGate 3020?
A: The System Restore button on the back of the InfoGate 3020 resets the memory of the unit. Once
reset, the System Administrator will need to reload the firmware on to the unit.
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Q: What are the functions of all the LEDs on the front of the unit?
A:
- RUN: If lit or blinking, the system is running ok, if it's off, the system is halted
- 100M: If lit or blinking, Ethernet interface is working at 100 Megabits
- ACT: If lit or blinking, there is activity on the network where the unit is connected
- FDX: Full duplex communication
- FXS/FXO: If LED is yellow then the interface is FXS. If LED is green then the interface is FXO (Future)
- STATUS: If LED is on (green) the line is being used
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