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問題:
- Why is there a System Time Out error?
- Why is there a Line No Carrier error?
- Why is there a No Line error?
- When I try to key in the User Profile into the InfoTalk, nothing seems to happen when I press on the keypads of the telephone.
- Does a GateDial needs an IDD enabled line?
- Can I use broadband Internet access for my InfoTalk?
- How does InfoTalk work?
- Do I need a PC to use InfoTalk?
- What do I need to use InfoTalk?
- What's InnoSphere?
- How can I get an InnoSphere account?
- Can I recharge my InnoSphere account?
- How much do calls cost using InnoSphere?
- Can I call a phone number that does not have InfoTalk and still save money?
- I already have an InfoTalk unit...how can I upgrade to InfoTalk 3.0?
- How good is the voice quality? Is it like a regular phone?
- How do I enter my Internet account information into InfoTalk?
- What other features does InfoTalk have?
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問題與答案
Q: Why is there a System Time Out error?
A: The remote side might have keyed in the wrong user telephone number. So when
one InfoTalks searches for the other InfoTalk's telephone number in our server,
they cannot locate each other. Hence, after some time it generates a System
Time Out Error. To solve this problem, please ensure that the User Phone number
inside the User Profile is the same as the telephone line number that is
plugged to InfoTalk.
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Q: Why is there a Line No Carrier error?
A: Either there is not enough bandwidth in the Internet to carry out the operation of the InfoTalk or
the User is actually connecting some other devices (fascimile machine,
answering machine, etc) in parallel with InfoTalk.
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Q: Why is there a No Line error?
A: Either the telephone line cord is not plug in properly or the telephone line condition for that
country is compatible with InfoTalk and therefore users must change the Dialing Prefix to ATX3DT.
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Q:When I try to key in the User Profile into the InfoTalk, nothing seems to
happen when I press on the keypads of the telephone.
A:
Possibilty:
- The telephone is not set to tone dialing.
- The telephone is not a touch tone phone.
- The line cord of the telephone is internally broken so change the cord and try again.
- The telephone is faulty, change the telephone and try again.
- The phone jack and the line jack is plugged in the reverse way.
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Q: Does a GateDial needs an IDD enabled line?
A: The InfoTalk need not use an IDD enabled line to make GateDial call.
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Q: Can I use broadband Internet access for my InfoTalk?
A: InfoTalk 3 only supports dialup connection to Internet. You cannot use broadband internet access.
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Q: How does InfoTalk work?
A: InfoTalk lets you use your normal telephone to make phone calls over the
Internet and save money. InfoTalk lets you call any other InfoTalk user
anywhere in the world for just the cost of your Internet service. Using
InfoTalk's patent-pending SaveDial™ feature, no long distance charges apply
whatsoever -- your InfoTalk contacts the other InfoTalk, initiates its
connection to the Internet, and automatically completes the connection over the
Internet. If you or the InfoTalk user you are calling is connected to the
telephone network through a PBX and are unable to use SaveDial, then you can
still use InfoTalk to make phone calls over the Internet. Simply call the other
InfoTalk user and establish a regular call -- after connecting, either party
may press the # key on the telephone. Both InfoTalk devices will disconnect the
call and connect to their respective Internet Service Providers. InfoTalk will
then automatically re-establish connection between both parties over the
Internet. For the cost of Internet service for both parties and a minute or
more of long distance charges to establish the connection, InfoTalk lets you
enjoy your conversation over the Internet for as long as you like. The process
of making an InfoTalk-to-InfoTalk call is as simple as making a normal call
followed by the # key.
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Q: Do I need a PC to use InfoTalk?
A: No, just connect InfoTalk between your phone and the wall jack. InfoTalk is a stand-alone device
with all the power and capability needed for Internet communication.
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Q: What do I need to use InfoTalk?
A: In addition to a standard telephone, you must have dial-up access to the
Internet in order to use InfoTalk. InfoTalk works with any Internet Service
Provider that supports the PPP (PAP-authentication) protocol, one of the most
commonly used protocols for dial-up connection to the Internet. Certain online
services such as AOL and Delphi, however, do not support PPP and will not work
with InfoTalk. With an Internet account and InfoTalk, you can call any other
InfoTalk user. To call any phone in over 200 countries whether or not they have
InfoTalk, you must additionally have an InnoSphere account.
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Q: What's InnoSphere?
A: InnoMedia's InnoSphere is a
全球通訊網 that uses InnoMedia's
InfoGate voice-over-IP technology. InnoSphere combines the power of IP
Telephony with the reach of today's worldwide telephone network. InnoSphere
provides service coverage to over 200 countries, enabling InfoTalk users to
place low-cost, high-quality calls to anywhere at anytime at low competitive
rates. Your InnoSphere account will be charged on a per-minute basis for the
InnoSphere calls you make, with different rates for each country that you call.
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Q: How can I get an InnoSphere account?
A: Contact your local InfoTalk distributor for more information or visit InnoSphere on the Web at www.InnoSphere.net.
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Q: Can I recharge my InnoSphere account?
A: You can purchase additional credits through your local InfoTalk distributor or, if you have a credit card, through the Web at www.InnoSphere.net.
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Q: How much do calls cost using InnoSphere?
A: InnoSphere supports calls to over 200 countries at some of the lowest rates available. All
InnoSphere calls are billed per minute in US dollars. To see InnoSphere's low
rates to countries around the world, please visit: InnoSphere International Rates
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Q: Can I call a phone number that does not have InfoTalk and still save money?
A: InfoTalk users can now call any home, office, or mobile phone in over 200
countries whether or not that phone is equipped with InfoTalk. You must first
have InfoTalk 3.0 and an InnoSphere account. Then, after pressing the button,
you will see "GateDial:" on the InfoTalk screen. Dial the desired
destination phone number without the international long distance access code and
end it with the # key. InfoTalk will connect to the Internet and dial the
specified phone number via InnoSphere. Within seconds, users will hear the
usual ringing (ringback) tone and can begin conversing once the remote party
answers.
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Q: I already have an InfoTalk unit...how can I upgrade to InfoTalk 3.0?
A: Current InfoTalk users simply need to go to the Software Upgrade section, select the Upgrade option
and press the button. InfoTalk will automatically connect to the Internet and
upgrade itself to InfoTalk 3.0.
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Q: How good is the voice quality? Is it like a regular phone?
A: InfoTalk uses digital speech compression to support voice communications over
the Internet. The voice quality that you experience is directly related to the
instantaneous level of Internet traffic and the quality of the connections to
the Internet that you and any InfoTalk user you call may have. The technology
of InfoTalk is designed to provide high voice quality with minimum delay, but
it may not sound as good as a regular phone. InfoTalk's Performance Tuning
feature allows you to extend the delay that you experience in order to improve
voice quality during periods of heavy Internet traffic.
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Q: How do I enter my Internet account information into InfoTalk?
A: You may enter the required information concerning your Internet Service Provider account through your
phone. Configuring InfoTalk is as easy as entering information into your mobile phone.
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Q: What other features does InfoTalk have?
A: The single most powerful feature of InfoTalk is its ability to make calls to ANY phone in over 200
countries using InnoSphere for low, low rates.
Other great InfoTalk features include the following:
- Internet Speed Dial to redial calls to other InfoTalk users
- SaveDial to connect to another InfoTalk user without incurring any long-distance charges
- Performance Tuning to adjust speech quality either manually or automatically
- Caller ID support to identify the source of incoming phone calls
(assuming that Caller ID service is provided by your phone company)
- Personal Electronic PhoneBook to hold up to 50 names and phone numbers
- Automatic Software Upgrade to add new features or improvements from InnoMedia
as they become available
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