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e-Genius 常见问答集
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常见问答集
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问题:

  1. What advantages does e-Genius provide?
  2. Those numbers that I dialed does not appear on the User Interface. What can be done to solve this issue?
  3. Does my computer need to have a sound card before I can install e-Genius?
  4. After the installation of my e-Genius, all my computer sound are playbacked via the e-Genius instead of my speakers.
  5. How do I find the other party so that I can make a PC-PC call to him/her?
  6. How to make PC-PC calls with e-Genius?
  7. How to make PC-Phone calls with e-Genius?
  8. Where can I check on the calling rates?
  9. How do I configure the e-Genius to work with NAT?
  10. What kind of IP Configuration works best for e-Genius?
  11. What ports must be opened in order to use e-Genius behind a firewall?

问题与答案

Q : What advantages does e-Genius provide?

A : e-Genius allows users to make PC-PC calls to other e-Genius users for free. We do not charge any connection fee for PC-PC calls. e-Genius customers can also make use of InnoSphere network to make PC-Phone calls to over 200 countries at very cheap rates, thus savings lot of money for international calls.

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Q: Those numbers that I dialed does not appear on the User Interface. What can be done to solve this issue?

A: If the dialed numbers do not appear, please close the e-Genius software and re-launch it again. If problem persists, then kindly reboot your computer and try again.

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Q: Does my computer need to have a sound card before I can install e-Genius?

A: No. e-Genius acts like a sound card and hence you do not need to have any soundcards in your computer to use it.

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Q: After the installation of my e-Genius, all my computer sound are playbacked via the e-Genius instead of my speakers.

A: You need to go to Windows Control Panel and go into Multimedia. Ensure that the preferred playback and recording device is your sound card and not e-Genius. If they are set to e-Genius, kindly change them to your sound card and save the changed settings.

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Q: How do I find the other party so that I can make a PC-PC call to him/her?

A: There is a search function incorporated inside e-Genius software. Simply search by Device Number, Phone Number, Name or email.

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Q: How to make PC-PC calls with e-Genius?

A: Each e-Genius has their own device number. Simply select PC-PC mode and call the other e-Genius's device number to make a call to him/her.

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Q: How to make PC-Phone calls with e-Genius?

A: Simply select PC-Phone mode and press <#> to make an outgoing call.

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Q: Where can I check on the calling rates?

A: You may visit InnoSphere International Rates to find out the latest rates for different countries and cities.

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Q: How do I configure the e-Genius to work with NAT?

A: The e-Genius can be used if 1-1 NAT is performed from a global IP Address to a virtual IP Address.

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Q: What kind of IP Configuration works best for e-Genius?

A: The e-Genius will work at optimum performance if run with a global IP Address. It does not work if there are more than 1 IP Address in the computer.

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Q: What ports must be opened in order to use e-Genius behind a firewall?

A: The ports UDP8481 and UDP8995 must be opened to enable the e-Genius to work behind firewall.

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